TERMS AND CONDITIONS

Terms and Conditions

Reservations

Crossroads Adventure (Pvt)Ltd. (referred to as “The Company” in the remainder of this agreement) requires a 50% deposit at the time of making Experience reservations and the balance at least 45 days before commencement of the expedition

Expedition Price

The prices quoted are inclusive of the services mentioned on the clients’ itinerary. The Company will not be held responsible for additional expenses and incidentals incurred from items not mentioned in the clients’ itinerary. While all attempts are made to keep Experience prices consistent, prices are subject to change without notice and are only guaranteed on payment of a 50% deposit. The Experience price is not inclusive of the bank transfer charges; the bank transfer charges will be paid by the customer and not by The Company.

Cancellation

If the Experience is cancelled 60 days or more before the start of Adventure, then no cancellation fees will apply. We will refund the amount paid less any non-recoverable upfront costs, including, but not limited to, transfer charges by the bank, non-refundable hotel fees, non-refundable admission tickets, transportation deposits or other costs incurred by The Company on your behalf.
If the Experience is cancelled 30-59 days before the start of Adventure, a 20% cancellation charge will apply. If you have paid for your Experience in full, we will issue a refund of 80%. If you paid only a deposit, we will refund only the amount in excess of 20% of the total Experience price
If the Experience is cancelled 15-29 days before the start of Adventure, a 30% cancellation charge will apply. Similar to above, If you have paid for your Experience in full, we will issue a refund of 70%. If you paid only a deposit, we will refund only the amount in excess of 30% of the total Experience price.
If the Experience is cancelled 7-14 days before the start of Adventure, a 50% cancellation charge will apply. 100% cancelation charges will apply for cancelation of the Experience anytime within 6 days of the Adventure start date.
In some cases, we may cancel a Experience due to weather or other unforeseen circumstances. In the event that we cancel the Experience, you may choose between rescheduling the Experience, a full refund of all monies paid OR a credit towards an alternative Experience. If you choose to accept a credit, the difference in the cost of the alternative Experience will be refunded or paid by you as applicable less the cost of cancellation fees levied by hotels, lodges, airlines and other service providers.
Please note that % of the cancellation charges above refers to the % of the total Experience price

Accomodation

Accommodation (and prices provided) are based on a twin share basis. If a single room is requested, particularly on a group Experience, this can be arranged at a supplemental cost. Some facilities have double beds available on request. All rooms have a private shower or bath, except where otherwise specified (i.e. when camping or staying in tents/yurts or other such trips).

Expedition Alteration

We have made all attempts to make these programs as accurate as possible. However, in circumstances beyond our control, changes may occur. We therefore reserve the right to change the itinerary, carriers and substitute hotels where necessary. We guarantee to make every attempt, where possible, to book an alternative establishment of similar category and premiums.

Visa / Health requirements

Clients are advised to check the local visa entry and health requirements and to ensure that they are in possession of the correct documentation required to Adventure. The Company does not accept any liability for clients who are inadequately prepared.

Flights subject to weather

All Northern Area flights in Pakistan are subject to weather and back load conditions and thus operate on an ad hoc basis. Should the reserved flight not operate on the day scheduled as per the itinerary, alternative vehicular transportation will be arranged. If any additional costs are involved due to this change, these will have to be paid by the clients. Maximum luggage allowance is 20 kilograms (kg) for domestic flights between Islamabad and Gilgit. It is advised that you leave your hard-sided suitcases at home. If you bring more than 20 kilograms (kg), you may incur additional costs or be asked to leave your luggage behind.

Liability

All bookings are accepted on the specific condition that The Company and its agents act only as agents for the passenger in all matters relating to hotel accommodations, Experiences, transport, etc. and shall not be liable for injury, delay, loss or damage in any manner. The Company cannot be held responsible for loss or damage to baggage or personal items. Additionally, The Company’s liability to passengers carried in its own vehicles is governed by the laws of the country in which the Experience takes place, and no other country. All claims are subject to the jurisdiction of the courts of the country in which the action arises. The Company reserves the right to employ subcontractors for all or part of the services rendered

Travel Insurance

Clients are advised to purchase travel insurance prior to commencement of their Experience. For your own protection, we recommend that you purchase adequate trip cancellation, medical, baggage, accident and other personal effects insurance.

Rates

The Experience costs mentioned are subject to amendment should the Government and/or suppliers amend taxes and /or rates prior to the commencement of the Experience. We make every attempt to keep you apprised of any possible changes and will provide this information as soon as we are aware of such changes.